Privacy policy.

Last updated 16/07/2025

This website privacy policy describes how Rosie Holland Holistic Massage protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

The policy is updated from time to time. The latest version is published on this page.

What Information I Collect:

When you book an appointment, contact me, or complete a consultation form, I may collect the following:

  • Name

  • Contact details (phone number, email address)

  • Relevant medical history or health information (for safe treatment planning)

  • Appointment history

  • Payment information (collected via Fresha or other secure platforms)

How I Use Your Information

I collect your information to:

  • Deliver safe, appropriate and effective treatments

  • Contact you about your appointments

  • Respond to your enquiries

  • Maintain accurate records for insurance and legal requirements

  • Send occasional appointment reminders or relevant updates (only if you’ve opted in)

Lawful Basis for Processing

Under UK GDPR, I process your personal data under the lawful bases of:

  • Contract – to provide you with the services you have requested

  • Legitimate interest – to ensure safe, effective treatments and business administration

  • Legal obligation – to comply with insurance and health record regulations

How Your Information is Stored

Your information is securely stored using encrypted, GDPR-compliant systems (e.g. Fresha booking system). Paper consultation forms (if used) are stored in a locked, secure cabinet and kept only for as long as necessary.

How Long I Keep Your Information

I keep treatment records for 7 years (or 7 years after a child turns 18), in line with industry and insurance requirements. After this time, your data is securely destroyed.

Sharing Your Information

I will never sell, rent or share your personal data with third parties unless required to do so by law or with your explicit consent (e.g. referring you to another health professional).

Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside of rosiehollandholisticmassage.com and any information/data you provide to a website which we link is not our responsibility.

Your Rights

You have the right to:

  • Access the personal data I hold about you

  • Request correction or deletion of your data (where appropriate)

  • Withdraw consent for any marketing communications

  • Lodge a complaint with the ICO if you believe your data is being misused

You can contact me at any time to discuss your data.

Cookies & Website Use

This website may use basic cookies (via third-party services like Google Analytics) to help improve user experience and understand website traffic. You can adjust your browser settings to refuse cookies.

If you’d like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org (opens in a new window – please note that we can’t be responsible for the content of external websites).